DisplayLane Support

Get help

Email the address below from the same email used to sign in. Include the business name, screen name, what you expected, what happened, and the approximate time. Never send a device token or password.

Login recovery

DisplayLane uses Sign in with ChatGPT. Use ChatGPT account recovery for password or sign-in problems, then contact DisplayLane support if the dashboard still does not open.

Disconnected television

• Confirm the Fire TV has internet and the DisplayLane player page is open.
• Wait up to one minute for the heartbeat status to recover.
• If pairing was reset in the dashboard, generate a new code and pair the display again.
• The last published display should remain visible during a temporary outage.

Publishing or deleted-display help

Do not overwrite more content after an accidental deletion. Send the business name and approximate time to support. Recovery is not guaranteed until automated backups and restore testing are enabled for production.

Account or data removal

Send an email with the subject “DisplayLane deletion request” from the signed-in account. Support will verify ownership, explain what will be removed, and confirm completion.